I've been in a customer support role for almost 3 years, where I've mostly handled E-commerce and Retail account. Throughout the years working in this industry I've been promoted to sales and account specialist, I've also assisted customers through chat, phone, and email. I've also work as a freelance customer representative where I've gained experience working on other CRM tools like Zendesk. Other than Microsoft I've also experienced using tools like Jira, Shopify, and Slack.
