-Experienced customer support and IT professional with over a decade of experience in technical support, billing assistance, and customer service within high-volume BPO environments.
-Specialized in handling escalation cases, providing advanced troubleshooting, and delivering efficient resolutions to complex technical and service-related issues.
-Proven ability to mentor frontline advisors, document solutions, and collaborate with senior engineering teams to improve customer experience and operational efficiency.
-Strong communicator with a solid IT background and a customer-focused approach.
Verified
