Customer Support & Operations Specialist | Reliable VA | Collections | Team Leadership

• Hi, I’m Danilo — a results-driven Customer Support and Operations Specialist with 8+ years of experience supporting international clients.

If you're handling high volumes of customer emails, live chats, inbound and outbound calls, delayed follow-ups, messy CRM data, or team coordination issues — I can step in to provide professional customer support, proactive outreach, and structured operational support to keep your business organized and responsive.

Here’s how I can support you:

• Handle 80+ daily customer interactions (email, chat, voice)
• Manage and organize CRM systems to prevent missed follow-ups
• Conduct professional payment follow-ups and collections
• Coordinate real estate transactions and documentation
• Support and guide teams (Managed 24 agents)
• Improve workflows to reduce repeat inquiries

I am comfortable using:
Microsoft Office, Google Workspace, Excel, Trello, Docusign, Slack, Teams, Zoom, Calendly, and Canva.

I am reliable, detail-oriented, and calm under pressure. I take ownership of tasks and make sure nothing falls through the cracks.

If you're looking for someone who can support your customers while strengthening your internal operations, I’d love to connect.