General Virtual Assistant. I have strong experience in customer service, sales, and administrative support. I am skilled in handling inbound and outbound calls, providing clear explanations, and resolving client inquiries efficiently.I am highly organized, detail-oriented, and able to work independently while ensuring tasks are completed accurately and on time.

I am a dedicated Customer Service and Sales professional with 3+ years of experience handling inbound and outbound calls, appointment setting, and policy assistance for U.S.-based clients.

I specialize in insurance support?explaining coverage, resolving inquiries, processing claims, and guiding customers through audits, billing, and documentation. My background also includes consultative selling, cross-selling, and building strong client relationships that lead to retention and repeat business.

I am highly organized, empathetic, and confident in communication. I thrive in fast-paced environments and enjoy helping customers find solutions quickly and accurately. I am experienced in CRM systems, documentation management, and delivering quality service with minimal supervision.

I am now looking for remote opportunities where I can bring my customer service skills, professionalism, and passion for helping clients to a growing business.

Skills & Tools:

- Inbound & Outbound Support

- Insurance Claims & Policy Processing

- Appointment Setting & Lead Qualification

- Customer Care & Retention

- CRM Documentation

- Consultative Selling & Upselling

- Complaint and Issue Resolution

- Excellent English Communication