I am a Customer Support & Operations Virtual Assistant with hands-on experience supporting customers, managing sales activities, and coordinating teams to keep daily operations running smoothly.
With a background in customer service, telemarketing, team leadership, and workforce management, I help business owners save time, improve customer satisfaction, and streamline processes so they can focus on growth.
What I Bring to Your Business:
Customer Support Excellence ? Handling email, chat, and phone support with professionalism, empathy, and efficiency to ensure positive customer experiences.
Sales & Telemarketing Support ? Lead generation, cold and warm calling, appointment setting, follow-ups, and CRM updates to support revenue growth.
Operations & Team Coordination ? Scheduling, workforce planning, performance tracking, and daily task coordination to keep teams productive and organized.
Process Improvement Mindset ? Identifying gaps, creating workflows, and improving response times and team efficiency.
Strong Communication & Leadership Skills ? Clear reporting, proactive updates, and the ability to work independently while aligning with your goals.
Tools & Skills:
CRM systems, spreadsheets, scheduling tools
Customer support platforms (email, chat, ticketing systems)
Call handling, sales scripts, and lead tracking
Workforce scheduling, performance monitoring, and reporting
Microsoft Office / Google Workspace
