I am a Workforce Management and Operations Support Virtual Assistant who helps support teams manage schedules, monitor performance, and maintain service levels. I specialize in real-time monitoring, intraday management, reporting, and chat support to keep daily operations running smoothly.
I have experience analyzing operational data and tracking KPIs to support leadership in making timely decisions. My tools include Excel, Tableau, Looker Studio, and New Relic, which I use to create reports, dashboards, and performance insights. I am also experienced in agent adherence monitoring, workforce scheduling, and coordinating with team leaders to align staffing with demand.
I am available for full-time or part-time work and can work flexible hours. I am based in the Philippines (PHT, GMT+8) and can align with international time zones.
I am seeking a long-term role where I can contribute to stable operations and reliable reporting. I am known for being organized, responsive, and dependable in fast-paced support environments.
