Results-driven professional with over 13 years of banking experience, 4+ years in the BPO industry, and healthcare experience as a Certified Caregiver in the USA. Skilled in customer service, email and chat support, inbound and outbound calls, appointment scheduling, administrative support, data entry, CRM management, client relationship building, problem-solving, and conflict resolution. Recognized for strong communication skills, attention to detail, adaptability, and the ability to deliver exceptional service in fast-paced environments. Committed to professionalism, accuracy, and exceeding client expectations while working independently or as part of a team.
