Results-driven Customer Service Supervisor with 5+ years of experience leading support operations and managing high-performing teams of up to 30 agents. Proficient in Zendesk, Slack, Google Workspace, and AI tools like ChatGPT for workflow automation. Expert in managing the end-to-end dispute process on Stripe and Affirm by investigating individual chargebacks and submitting fact-based evidence to successfully counter claims. Known for optimizing daily workflows, proactive agent coaching, and maintaining high service standards.
