E-Commerce Customer Service Specialist with experience delivering exceptional support across online retail platforms and digital marketplaces. Skilled in handling customer inquiries related to orders, shipping, returns, refunds, and product information while maintaining high satisfaction and response-time standards. Experienced in using customer support tools and e-commerce platforms to resolve issues efficiently, reduce friction in the buyer journey, and support retention and repeat purchases. Known for clear communication, problem-solving, and a customer-first approach in fast-paced e-commerce environments.
