Are your guests waiting too long for a reply? Is your Airbnb inbox overwhelming? I fix that.
I'm Nicolette, a Short-Term Rental Virtual Assistant specializing in STR guest communication, vacation rental management, and property operations. I help Airbnb hosts, VRBO owners, and property management companies earn five-star reviews, run smoother turnovers, and scale without the chaos.
What sets me apart is personalized guest messaging. I don't do copy-paste responses, I tailor every touchpoint across the full guest journey: pre-booking inquiries, check-in instructions, mid-stay check-ins, and post-checkout follow-ups. That level of attentiveness is what drives 5-star reviews, builds guest loyalty, and sets a vacation rental business apart. Beyond guests, I handle vendor coordination, concierge service requests, and cleaner scheduling, keeping everything running without you having to chase anyone.
Services I offer:
- Personalized guest messaging at every stage: pre-booking, check-in, mid-stay, and post-checkout across Airbnb, VRBO, -----------, and WhatsApp
- Vendor and service provider coordination, handled professionally and promptly
- Coordinating check-ins, cleaners, and turnovers so every handover runs on time
- Tracking maintenance issues and following up until fully resolved
- Building tracker systems in Google Sheets to keep your operations tight and organized
I've worked with holiday home companies, STR concierge services, and multi-property operators — so I understand the pace and pressure of this industry. I bring reliability, attention to detail, and a proactive mindset to every property I support.
If you're an Airbnb host, vacation rental owner, or property management company ready to stop drowning in operations, let's talk! I'm the VA your guests never know exists, but always feel the impact of.
