I am a Healthcare Support Specialist and Medical Virtual Assistant with hands-on experience in insurance verification, prior authorization support, patient intake, appointment scheduling, referral coordination, and EHR/EMR documentation within U.S. healthcare environments.
I have experience verifying eligibility and benefits, reviewing authorization requirements, coordinating patient care workflows, and maintaining accurate healthcare documentation while ensuring HIPAA compliance. I am also familiar with healthcare platforms and payer portals including Availity, Nirvana, Aari, Zocdoc, and SRFax.
In my previous healthcare support roles, I managed high-volume patient and provider interactions, verified insurance coverage, reviewed prior authorization requirements. I supported administrative and care coordination processes in fast-paced environments.
Additionally, I bring several years of BPO experience in customer service, collections, and healthcare support, which strengthened my communication, multitasking, problem-solving, and documentation skills.
Tools and systems I have used include:
• EHR Systems: Practice Fusion, AdvancedMD
• Healthcare Platforms: Aari, Availity, Nirvana, Zocdoc
• Fax & Documentation Tools: SRFax
• Additional EHR Exposure: eClinicalWorks, DrChrono, SimplePractice
• Communication Tools: RingCentral, Zendesk, Zoom, GoTo, Five9
• Productivity Tools: Microsoft Office, Google Sheets
What I can help with:
• Insurance Verification & Eligibility Checks
• Prior Authorization Support
• Patient Intake & Scheduling
• Referral Coordination
• EHR/EMR Documentation
• Healthcare Administrative Support
• Customer Service & Care Coordination
• HIPAA-Compliant Documentation Workflows
I am detail-oriented, adaptable, and committed to providing accurate, efficient, and professional support to healthcare teams and patients.
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