Experienced Chargeback & Dispute Resolution Specialist with 12+ years in financial
services, investor relations, and regulatory compliance. Proven expertise in credit card
disputes, chargeback management, fraud investigation, and risk mitigation under Visa
Core Rules, Regulation Z, and FCBA. Adept at resolving complex escalations, maintaining
compliance with U.S. banking regulations (BSA/AML, UDAAP, GLBA), and delivering clear,
customer-focused communication. Recognized for analytical skills, process improvement,
and cross-functional collaboration to enhance operational efficiency and client
satisfaction.
