Hi there! I am Genalyn, a results-driven Virtual Assistant specializing in E-commerce Operations and High-Level Customer Success.
With a solid background supporting global giants like Verizon, Capital One, and Comcast, I bring a corporate level of professionalism, data security, and problem-solving to your business. I don’t just "finish tasks", I help business owners reclaim their time and protect their brand’s reputation.
How can I help?
-E-commerce & Shopify Management: I handle the backend so you don't have to. From product listing optimization and inventory tracking to managing order fulfillment and returns.
-Customer Success (Tier 1 & 2): I turn frustrated callers into loyal fans. I am an expert in billing reconciliation, technical basic troubleshooting, and retention, consistently maintaining 90%+ CSAT scores.
-Executive Admin Support: I am your "right hand." I specialize in Inbox Management (Inbox Zero), complex Calendar Scheduling, and creating brand assets using Canva.
Technical Toolkit:
Platforms: Shopify, Amazon Seller Central
CS Tools: Zendesk, Gorgias, Salesforce, HubSpot
Admin & Creative: Google Workspace, Slack, Notion, Canva
Why hire me?
I am used to fast-paced, high-pressure environments where accuracy is non-negotiable. Whether you need someone to manage your Shopify store, handle complex customer disputes, or organize your daily operations, I am ready to hit the ground running.
Let’s discuss how I can save you 15+ hours this week. Send me a message!
