Customer Service professional with solid experience in the BPO industry, specializing in telecommunications support and fraud analysis. From 2021 to 2023, I worked as a Customer Service Representative for T-Mobile in a high-volume call center environment, where I handled inbound customer calls, addressed billing inquiries, managed account changes, and resolved service-related concerns while consistently delivering a positive and customer-focused experience.
Since 2023, I have been working as a Fraud Analyst, primarily utilizing Zendesk to support customers through email and chat channels. In this role, I conduct detailed account investigations, analyze suspicious transactions, and provide clear, accurate, and empathetic communication to ensure account security and maintain customer trust. I am highly skilled in customer communication, problem-solving, and CRM systems, with a strong commitment to accuracy, efficiency, and service excellence.
I am now seeking a new professional challenge that will allow me to further enhance my skills, develop new competencies, and continue growing within a dynamic and customer-driven environment.
