I'm a dedicated Customer Support and Operations Professional with 6+ years of experience providing exceptional service across healthcare, technology, and mental health platforms.
Throughout my career, I've worked with industry-leading companies supporting customers through phone, email, and live chat channels. My background includes healthcare administration, appeals and grievance coordination, technical support, billing and benefits assistance, account management, and customer issue resolution.
My professional experience includes:
• Appeals & Grievance Coordinator for Centene Healthcare under Teleperformance
• Technical Support and Sales Specialist for Microsoft Xbox under VXI
• Email and Chat Support Specialist for Headway under Transcom, handling billing and benefits inquiries
I am experienced in investigating complex issues, managing escalations, maintaining accurate documentation, and delivering customer-focused solutions while meeting quality and performance standards. I am comfortable working independently, managing multiple priorities, and adapting quickly to new tools and processes.
My key strengths include:
- Customer Support (Phone, Email & Chat)
- Technical Troubleshooting
- Healthcare Administration
- Appeals & Grievance Management
- Billing & Benefits Support
- Data Entry & Documentation
- CRM and Ticketing Systems
- Problem Solving & Conflict Resolution
- Sales and Customer Retention
- Administrative Support
- Insurance Verification
- Claims handling
- HIPAA Compliance
I take pride in being reliable, detail-oriented, and committed to delivering a positive customer experience. Whether assisting customers, managing administrative tasks, or supporting business operations, I strive to provide efficient, accurate, and professional service every time.
I look forward to helping your business grow and ensuring your customers receive the support they deserve.
