Hi! I'm a dedicated and detail-oriented Virtual Assistant with proven experience in email support, data entry, and general admin tasks. I’ve worked with international clients and supported their teams in delivering excellent service.
* Email Support (Zendesk & Gmail)
I’ve handled customer inquiries, complaints, and tickets using Zendesk, providing timely and professional responses. I know how to manage tags, macros, tickets, and internal notes — all while keeping response times and satisfaction scores high.
* Data Entry & Spreadsheets
Skilled in Google Sheets and Excel, including formulas, sorting/filtering, VLOOKUP, and data cleanup. I always make sure data is accurate and organized.
* Typing & Document Handling
I transcribe handwritten notes, PDFs, and scanned documents into properly formatted Word documents and convert them to PDF as needed.
* General Virtual Assistance
I can assist with email/calendar management, file organization, online research, and other admin tasks. I’m proactive, trustworthy, and fast-learning.
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