Highly organized and detail-oriented professional with extensive experience in Customer Support, Back Office Operations, Outbound Sales, Appointment Setting, Dispatching, and Workforce Management. Skilled in coordinating schedules, managing calendars, booking appointments, and optimizing service routes to ensure efficient operations. Experienced in communicating with customers regarding service updates, payments, and inquiries, while providing exceptional support and maintaining accurate records. Proficient in Microsoft Excel, and various workforce management and scheduling tools. Adept at managing multiple tasks simultaneously, improving operational efficiency, and consistently ensuring high levels of customer satisfaction.
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