Customer Service Representative with nearly 3 years of experience supporting e-commerce and telecom customers through email, chat, text, and phone. I specialize in resolving order issues, handling refunds and replacements, processing invoices, and ensuring customers receive fast and accurate support.
I am known for being reliable, detail-oriented, and a fast learner, able to manage multiple tasks while maintaining a positive customer experience. I aim to help businesses improve customer satisfaction, retain customers, and maintain smooth daily operations.
Tools I use:
Shopify / Gorgias / Kustomer / Einstein / CSG / ACSR / Aircall / Avaya / RingCentral / Quo / Slack / Google Workspace
I am ready to support your team and deliver professional, efficient, and customer-focused service.
