Customer Service Representative and Patient Care Coordinator with 2 years and 8 months of experience in healthcare customer service, telehealth support, and administrative coordination at Optum. Skilled in patient enquiries management, appointment scheduling, prior authorizations, claims resolution, and maintaining accurate patient records using healthcare CRM and scheduling systems. Proven ability to handle high-volume patient interactions with empathy while maintaining 95% productivity, 98% quality assurance, HIPAA compliance, and strong documentation accuracy in fast-paced remote healthcare environments.
I am a dedicated and detail-oriented professional with strong experience in the U.S. healthcare system. I specialize in assisting patients and members with appointment scheduling, insurance benefits, claims support, and prescription-related concerns. I am committed to delivering compassionate, accurate, and efficient service in every interaction. I adapt quickly to new tools, maintain confidentiality, and take pride in helping patients understand their healthcare needs. I am now seeking to apply my healthcare support experience in a Medical Virtual Assistant role where I can continue providing high-quality, reliable service.
