💻 🩺 Looking for a Medical VA who understands both the patient and provider side of healthcare?
🤝✨ Let me handle the work behind the scenes, so you can focus on what matters most and that is caring for your patients and growing a busy, well-supported practice.
🩺 I’m Patricia, a Medical Virtual Assistant with 2 years and 10 months of US healthcare experience. I’ve worked on both sides of the healthcare process. From assisting patients with insurance and appointment concerns to supporting providers with insurance verification, patient registration, and front-end Revenue Cycle Management while supporting Allina Health.
💎💎💎What Makes Me Different?💎💎💎
⭐⭐I’ve worked on both sides of healthcare: the patient/member side and the provider side.
⭐⭐I understand what patients need when they call with insurance or appointment concerns, while also understanding what providers need behind the scenes, from accurate patient registration and insurance verification to eligibility checks and documentation.
⭐⭐I don’t just see the task, I understand how it affects both the patient experience and the provider’s workflow.
⛑️⛑️⛑️Here’s what I can take off your plate:⛑️⛑️⛑️
🩺 📞Patient Support & Communication
--- Patient inquiries | Insurance concerns | Phone &
email support | Account support | Follow-ups | Issue resolution
📅 Appointment Coordination
--- Appointment scheduling | Appointment requests | Service coordination | Calendar management | Patient follow-up
🛡️ Insurance Verification
--- Eligibility & benefits verification | Coverage verification | Copay verification | Plan type verification | Service coverage | Benefit limitations | Authorization & referral requirements
🏥 Provider & Payer Verification
--- In-network/out-of-network verification | Provider credentialing | NPI/TIN verification | Participating/non-participating provider status | Primary & secondary payer determination
📋 Patient Intake & Registration
---- Patient registration | Demographic verification | Member ID & group information | Subscriber relationship | Guarantor information | Patient record updates
💻 EHR/EMR & Records Management
--- Epic/Excellian | Patient records | Insurance documentation | CRM documentation | Accurate data entry | Calendar management
📑 Front-End Revenue Cycle Management
--- Pre-appointment insurance review | Coverage validation | Coordination of benefits | Documentation of verification results | Identifying potential eligibility and billing issues before the visit
🩺💉Here’s how my healthcare experience can support your practice:
🩺 Patient Care Coordinator – Front-End Revenue Cycle Management
🟠Optum Global Solutions Inc. | Supporting Allina Health
📋 Insurance Verification: Verified insurance eligibility and benefits for 30+ patients daily, including active coverage, plan type (HMO, PPO, Medicare, Medicaid), copays, covered services, and benefit limitations.
📋 Pre-Appointment Verification: Reviewed scheduled patients 15 minutes to 5 days before appointments, checking coverage, provider network status, authorization/referral requirements, and payer rules to help prevent claim denials and reduce potential revenue loss.
📋 Provider & Payer Verification: Verified in-network/out-of-network status, provider credentialing, NPI/TIN information, and participating/non-participating provider status.
📋 Coordination of Benefits: Determined primary and secondary insurance, reviewed subscriber relationships, and documented coordination of benefits with supporting documentation.
📋 Patient Account Validation: Verified patient name, date of birth, member ID, group information, subscriber relationship, contact details, guarantor information, and insurance records.
📋 Service Benefit Verification: Reviewed coverage for specific services, site-of-service rules (inpatient, outpatient, and telehealth), authorization requirements, and unit limits.
📋 Patient Registration & EHR: Performed basic patient registration and maintained accurate patient and insurance information in Epic/Excellian.
📞 Healthcare Customer Service Representative
🟠Optum Global Solutions Inc. | US Healthcare
☎️ Patient & Customer Support: Managed 30+ daily inquiries through phone,
email, and written communication, assisting with insurance concerns, appointment scheduling, account support, service updates, and follow-ups.
☎️ Appointment Coordination: Coordinated patient appointments and service requests, working with internal teams to complete requests within 48 hours.
☎️ Patient Records & CRM: Maintained accurate customer records, calendars, and CRM documentation across 30+ daily interactions, achieving 100% data accuracy.
☎️ Issue Resolution: Resolved complex customer concerns through proactive communication and timely follow-ups while coordinating with multiple teams.
☎️ Performance: Consistently maintained 95% productivity and 98% service quality.
💻 Tools & Systems💻
💾📈EHR/EMR: Epic/Excellian | EHR/EMR Systems
☂️⛨Healthcare & CRM: Maestro | CRM Platforms | Healthcare Payer Portals |
Insurance Verification Portals
☎️📞Communication: Genesys | Microsoft Teams | Zoom | Google Meet
💡📊Productivity: Microsoft 365 | Google Workspace | Outlook | Calendars | Scheduling Platforms
🏠 Ready to Support Your Practice Remotely
🏡Dedicated quiet workspace
👩🏻💻MacBook Air M2
🎧Noise-cancelling headset
🛜100 Mbps fiber internet
📶Backup mobile internet
🔌Power backup
📩 Let’s Work Together!
Interested in working together? Feel free to message me here on
OnlineJobs.ph or reach me directly on WhatsApp. I’d be happy to discuss how I can support your practice.
📱 WhatsApp:
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