Billing & Collections Specialist | Customer Support | Technical Support | Healthcare IT Service Desk

I am a detail-oriented Virtual Assistant with over 4 years of experience in Healthcare Service Desk and Billing & Collections. I specialize in customer support, billing inquiries, payment processing, account maintenance, technical troubleshooting, email management, and administrative support.My experience includes assisting pharmacy users with application support, , documenting incidents, resolving customer concerns, processing payments, negotiating payment arrangements, and maintaining accurate records.I am known for being dependable, organized, and able to work independently in remote environments. I learn new systems quickly and communicate professionally with customers and internal teams.I can help businesses by:
• Email and chat support
• Customer service
• Billing and collections
• Payment processing
• Healthcare application support
• Data entry and documentation
• Account maintenance•
• Administrative support
• Calendar and file management
• Microsoft Office and Google Workspace

I am committed to providing accurate, timely, and high-quality support while helping businesses improve customer satisfaction and daily operations.