I’m a detail-oriented Customer Support Specialist with over 4 years of experience handling high-volume email and live chat support for eCommerce and tech companies. I specialize in resolving order issues, processing refunds and replacements, tracking shipments, and providing technical troubleshooting while maintaining SLA and quality standards.
I have hands-on experience using Zendesk, Shopify, -----------, Slack, Google Workspace, and MS Office. I previously supported customers at ProbeGroup Philippines, Inc. and Hivemapper Inc., where I handled technical concerns related to device setup, connectivity issues, and online orders.
I am adaptable, customer-focused, and committed to delivering fast, accurate, and professional support that improves customer satisfaction and reduces repeat contacts.
I am ready to help your business provide excellent customer experience and build long-term customer relationships.
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