E-commerce Operations VA | Shopify Order Processing & Customer Support Specialist

I help e-commerce brands stay organized by supporting order fulfillment, customer support, and day-to-day store operations.

My background combines customer service, sales support, and operations experience from both service and e-commerce businesses. Most recently, I supported the day-to-day e-commerce operations of an eyewear startup selling on Shopify, Shopee, Lazada, and TikTok Shop, where I handled customer inquiries, order fulfillment, returns coordination, and inventory monitoring.

I have hands-on experience using Shopify Admin for order fulfillment, customer record updates, returns coordination, and post-purchase support. I also assist customers across email and social media channels to ensure a smooth customer experience.

I also bring experience from customer service and operations roles outside e-commerce, where I supported branch growth from Php 350K to Php 600K in monthly revenue through sales dispatch, customer support, and operational coordination.

What I bring to your e-commerce business:

• Managed 967+ monthly customer inquiries, returns, and refund requests while maintaining a 90% resolution rate.
• Processed and fulfilled customer orders inside Shopify Admin and multi-channel marketplaces.
• Coordinated order tracking and post-purchase support across Shopify, Shopee, Lazada, and TikTok Shop.
• Reduced delivery delays by 10% through accurate order verification and inventory coordination.
• Monitored inventory availability and assisted customers and tea-----------mbers with real-time stock information using Ginee OMS and Google Sheets.
• Supported branch growth from Php 350K to Php 600K monthly revenue through customer service, sales dispatch, and operational support.

Tools I use regularly:

• Shopify Admin (Order fulfillment, customer updates, returns coordination)
• Shopee Seller Center
• Lazada Seller Center
• TikTok Shop Seller Center
• Ginee OMS
• Google Sheets
• Facebook Meta Business Suite
• Instagram
• -----------
• Notion
• Google Workspace

I am currently looking for part-time opportunities and available for up to 6 hours per day. I can work across AU, US, and UK business hours and am open to long-term remote collaborations.

If you're looking for someone who can support your customer experience and keep your e-commerce operations organized, I'd love to help your business run smoothly and grow with your team.