Hi! I'm Felice, a Customer Support and Administrative Support professional with 13+ years of combined experience in customer service, administrative support, and virtual assistance.
Over the years, I've helped customers resolve concerns, handled escalations, managed records, supported daily administrative operations, and created SOPs and process documentation to keep workflows organized and efficient.
I enjoy solving problems, keeping things organized, and finding ways to make processes easier for both customers and teams. Whether it's responding to inquiries, maintaining accurate records, coordinating tasks, or documenting procedures, I take pride in providing reliable support and paying close attention to detail.
Some of the tools I regularly use include Google Workspace, Microsoft Office, Amazon Seller Central, Notion, Trello, Canva, ChatGPT, and Gemini.
I'm currently open to remote opportunities in Customer Support, Administrative Support, Virtual Assistance, and Operations Support. If you're looking for someone who is organized, dependable, and committed to helping your team run smoothly, I'd love to connect.
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