Customer Service and Resolution Specialist with nearly 7 years of experience supporting US, CA, and AE markets for Amazon, including 2 years handling escalations and complex cases. Experienced in retail support, technical troubleshooting, logistics, and case management. Also provided global customer support for HotelTonight, assisting with bookings, cancellations, refunds, and special requests. Background includes data verification for car financing and outbound cold calling for real estate and insurance campaigns. Detail-oriented, adaptable, and committed to delivering excellent customer experience in remote environments.
