I am a dedicated Customer Service, Technical Support, and Sales Professional with over two years of experience in high-volume BPO environments supporting major telecom and retail brands such as Comcast, Macys, Walmart, and Fingerhut.
My expertise includes end-to-end customer support covering technical troubleshooting, billing and account management, mobility services, and inbound sales. I consistently deliver first-call resolution while meeting or exceeding key performance metrics including CSAT, AHT, QA, adherence, and sales targets.
I am known for my strong communication skills, empathy, and ability to de-escalate challenging customer situations while maintaining professionalism. I am highly adaptable, detail-oriented, and comfortable using multiple CRM and support tools while adhering to strict data privacy and compliance standards.
With a strong sales mindset and solid technical background, I excel at identifying customer needs, recommending appropriate solutions, and converting interactions into positive customer experiences and revenue opportunities. I thrive in fast-paced, target-driven environments and am committed to continuous improvement and delivering excellent results.
