Throughout my career, I have worked as a Customer Service Representative, Point of Contact (POC) Quality Assurance (QA), Back end Support also doing Chats and Emails. where I consistently ensured accuracy, compliance, and service excellence. My background as a Sales Representative has strengthened my ability to communicate clearly, resolve concerns effectively, and identify opportunities that support both customer satisfaction and business goals. I also have hands on experience with Wellness Appointment Scheduling and Medical Prior Authorization, which has sharpened my attention to detail and organizational skills.
