Proven ability to lead operations teams with excellence, ensuring productivity, compliance, and quality standards. Skilled in coaching, mentoring, and performance management, fostering growth and accountability among tea-----------mbers. Graduate of ASCEND Leadership Program and Leadership Coaching Journey, equipped with modern leadership strategies.
Highly organized with strong multitasking and time management skills, consistently meeting deadlines and service level agreements. Adept at root cause analysis and process improvement, identifying gaps and implementing solutions to enhance efficiency. Experienced in balancing workloads, allocating tasks, and streamlining workflows to optimize team performance.
Competent in Microsoft Excel (Introductory?Intermediate), for Data Analysis, and Six Sigma Foundations. Knowledgeable in insurance and annuities (LOMA 281 certified), with expertise in claims processing and compliance standards. Computer literate across software, hardware, and networking, with the ability to adapt quickly to new systems and tools.
