I am a reliable IT Support professional with experience providing technical assistance, troubleshooting system issues, and supporting day-to-day IT operations. I help businesses minimize downtime by resolving technical concerns efficiently and documenting solutions clearly.
I am skilled in handling basic hardware and software troubleshooting, user support, account setup, system monitoring, and maintaining accurate technical documentation. I am comfortable following established procedures, learning new systems quickly, and communicating technical information in a clear, user-friendly way.
I value accuracy, responsiveness, and confidentiality in my work. If you are looking for dependable IT support who can work independently while following your processes, I would be glad to support your team.
Key Skills:
IT Support & Technical Assistance
Hardware & Software Troubleshooting
User Account Setup & Access Management
System & Application Support
Ticket Handling & Issue Tracking
Documentation & Knowledge Base Creation
Basic Network Troubleshooting
Remote Support
Tools Proficiency:
Service Now
Jira
Intune
Exchange Admin
Zscaler VPN
Azure AD
Active Directory
Team Viewer
Meraki
Asset Management Tool
Microsoft Office 365
MS 365 Admin Center
If you want to know more about me, don't hesitate to send a message and let's schedule a discovery call.
