Customer Success, Inside Sales, and Virtual Assistant professional with 7+ years of experience supporting U.S.-based clients across telecommunications, finance, B2B, medical spa, and service-based industries.
Experienced in appointment setting, lead qualification, CRM management, customer intake, administrative support, and client relationship management. Skilled at handling inbound and outbound communications through phone, email, chat, and SMS while maintaining high levels of customer satisfaction and operational efficiency.
Recent experience includes supporting a U.S.-based medical spa, managing lead follow-ups, appointment scheduling, customer intake, sales support, and CRM workflows using Mangomint, Quo, and GoHighLevel.
Proficient with Salesforce, HubSpot, GoHighLevel, Freshdesk, Intercom, Pipedrive, Google Workspace, and CRM-based sales and customer success workflows.
Known for strong communication skills, attention to detail, reliability, and the ability to build lasting client relationships while supporting business growth through effective follow-up, organization, and customer engagement.
