Healthcare Customer Support, Patient Support, and Inside Sales professional with 7+ years of experience supporting U.S.-based customers across healthcare, medical spa, telecommunications, finance, and B2B environments.
Currently supporting a U.S.-based telehealth company specializing in GLP-1 weight-management services, assisting patients through phone and ticket-based support. Experienced in handling patient account inquiries, navigating telehealth workflows, documenting interactions, resolving customer concerns, and providing professional and empathetic support throughout the patient journey.
My healthcare and wellness experience also includes supporting a U.S.-based medical spa, where I handled patient/client intake, lead follow-ups, appointment scheduling, outbound calling, sales conversations, and CRM management.
I bring strong experience in inbound and outbound calling, patient support, appointment setting, lead qualification, inside sales, customer retention, CRM management, and multi-channel customer service across phone, email, SMS, and chat.
Tools and platforms I have worked with include Zendesk, RingCentral, Bask, Mangomint, Quo, GoHighLevel, Salesforce, HubSpot, Freshdesk, Intercom, Pipedrive, and Google Workspace.
I am particularly interested in long-term opportunities within telehealth, healthcare, medical aesthetics, wellness, patient support, healthcare sales, and customer experience.
