I am a Certified Industrial Engineer with over four years of experience in business systems, CRM implementation, workflow automation, and operations management. I specialize in helping organizations streamline their operations by designing scalable systems, optimizing business processes, and implementing technology solutions that improve efficiency and support long-term growth.
My experience includes configuring CRM platforms, building automated workflows, troubleshooting complex system issues, developing SOPs, documenting processes, training users, and coordinating cross-functional projects. I have worked closely with business owners, operations teams, and stakeholders to successfully implement solutions that simplify workflows, reduce manual effort, and enhance the overall user experience.
With a strong foundation in Industrial Engineering and Lean Six Sigma principles, I naturally approach challenges with a systems mindset, focusing on process improvement, operational excellence, and continuous optimization. I enjoy learning new technologies and adapting quickly to different business environments, making me effective in roles that require systems implementation, project coordination, and change management.
Core Expertise
-Business Systems Analysis & Implementation
-CRM Administration (GoHighLevel)
-Workflow Automation (Zapier, Make, AI Tools)
-Process Improvement & Operational Excellence
-SOP Development & Technical Documentation
-User Training & Change Management
-Technical Support & Troubleshooting
-Project Coordination & Cross-Functional Collaboration
-Google Workspace, Slack, Notion, Loom
I am passionate about building reliable systems, improving operational efficiency, and helping organizations scale through technology, automation, and well-designed business processes.
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