Customer Service Representative with 8+ years supporting U.S. and Australian customers across tickets, email, phone, and chat. Experienced in fast-paced, startup-style environments where I resolve issues with empathy and accuracy, without relying on rigid scripts. Skilled at managing high ticket volumes, coordinating across teams via Slack and Google Workspace, and turning customer feedback into process improvements. Self-starter who thrives in remote, independent setups and brings a calm, conversational tone to every interaction.
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