I am a reliable and detail-oriented professional with over eight years of experience in customer operations, fraud investigation, and administrative support. I previously worked with global organizations such as JPMorgan Chase as a Senior Fraud Specialist and with TTEC supporting Telstra as a Senior Customer Care Specialist and Subject Matter Expert. These roles allowed me to develop strong analytical, communication, and problem-solving skills while handling complex cases and supporting team operations.
I am highly organized and comfortable working with Microsoft Office applications, managing data, documentation, and communication efficiently. I also hold several Alteryx micro-credentials in data preparation, data manipulation, and analytics, which help me work effectively with data-driven tasks.
I aim to support businesses by providing reliable administrative assistance, customer support, and operational coordination. I take pride in maintaining accuracy, meeting deadlines, and delivering high-quality work while helping teams stay organized and productive.
