I’m a customer service professional with over 10 years of BPO experience, mostly supporting healthcare accounts. I’m currently transitioning into the Medical Virtual Assistant field, where I can use my experience in patient communication, insurance-related processes, documentation, and follow-ups while continuing to grow my skills in the VA industry.
In my healthcare experience, I’ve handled Prior Authorization and outbound-related processes, including reviewing patient and medication information, checking requirements, following up on authorization requests, and coordinating with patients and providers. I’ve also handled medication denial follow-ups, explained next steps to patients, coordinated with providers regarding appeals, and documented interactions accurately.
I can help healthcare teams with:
• Patient communication and follow-ups
• Prior Authorization support
• Insurance and medication-related inquiries
• Medication denial follow-up
• Provider coordination
• Documentation and data entry
• Outbound calls
• Customer/patient support
• Email and chat support
• Administrative and virtual assistance
My key strengths are communication, attention to detail, patience, problem-solving, organization, and the ability to stay calm when handling difficult or sensitive conversations. I’m also comfortable learning new systems, following SOPs, and taking feedback to improve my work.
I’m currently looking for a long-term opportunity with a healthcare provider, medical practice, or company that is open to someone transitioning from BPO into Medical VA work. I may be new to the Medical VA role, but I bring years of healthcare customer service experience, a strong work ethic, and a genuine willingness to learn and grow with the right team.
I’m open to Medical VA, Healthcare VA, Patient Support, Healthcare Customer Service, and related remote opportunities.
