Total of 19 years professional experience.
A results-driven IT professional with extensive experience in stakeholder engagement, IT infrastructure, and technical communications. From 2009 to 2012, managed inbound calls for U.S. medical insurance providers and gained expertise in HIPAA compliance, online pharmacy, and billing. In 2013, advanced to MIS Operations Analyst, handling payroll and creating data-driven reports using platforms like Cisco and Avaya, with strong Excel skills. Since 2014, serving as an overseas Sales Team Leader, managing 15–24 staff and overseeing manpower, sales monitoring, and team performance. Skilled in digital strategy and platform management, including Microsoft 365, SharePoint, Jira, Power BI, and ServiceNow. Recognized for leadership, collaboration, and driving user adoption through training programs and digital transformation initiatives in APAC and META regions
