Italian-English Virtual Assistant | Operations Support | Hospitality Reservations | Back-Office Support | Remote

Bilingual English-Italian Virtual Assistant with 16 years of BPO experience (14 in global hospitality, 2 in e-commerce). I bring accuracy, reliability, and process discipline to high-volume international operations.

I specialize in customer & member support, email management, CRM administration, data entry, reservation & loyalty account support, and back-office support — having served clients across EMEA, APAC, LATAM, and North America.
Tools: Salesforce Lightning, SynXis CRS, Opera PMS, Microsoft 365, Google Workspace, Five9, ClickUp, Trello, Asana, and AI tools like ChatGPT & Claude.

I'm dependable, detail-oriented, and looking for a long-term WFH role as a Virtual Assistant, Operations/Admin Support, or CRM & Database Support professional.

Core Skills:
• Virtual Assistance
• CRM Management (Salesforce Lightning) • Email & Inbox Management
• Customer & Loyalty Account Support
• Data Entry
• English & Italian Communication
• Process Compliance

Let's connect — I'd love to help your business run more efficiently!