Bilingual English-Italian | Hospitality & Operations Support | CRM & E-commerce

I am a bilingual English-Italian professional with 14 years of experience in international hospitality operations, CRM support, and written client communications.

For 14 years, I managed hotel reservations, loyalty program accounts, and bilingual email correspondence for a global hotel brand, supporting EMEA, APAC, and LATAM markets using Salesforce, Sabre-SynXis, Microsoft 365, and Five9.

What I can do:
•Bilingual Email & Chat Support — English and Italian
•CRM Data Entry & Customer Account Maintenance
•Inbox Management, Follow-ups & Written Communication
•Hotel Reservation & Booking Support
•E-commerce Order, Tracking & Delivery Support
•Data Entry, Records Management & Administrative Support
•Document Preparation & Reporting
•Task and project coordination

Tools: Salesforce CRM • Sabre-SynXis • Microsoft 365 • Outlook • Five9 • Gorgias • Shopify • ClickUp • Asana • Trello • Notion

Organized, detail-oriented, and process-focused, with strong written communication skills. Comfortable using modern AI tools to support research, documentation, communication, and daily workflows. Open to part-time or full-time, long-term remote opportunities.