Customer Service Representative with 3+ years of experience in retail BPO, skilled in live chat, email support, and Salesforce CRM. Strong communication, problem-solving, and client retention expertise.

With a strong background in both customer service and HR administration, I bring a unique blend of people-focused skills and organizational expertise. In my customer service roles, I honed the ability to listen actively, resolve issues efficiently, and build trust with clients—skills that translate directly into fostering positive employee relations. As an HR administrator, I’ve managed recruitment processes, coordinated onboarding, and supported compliance with company policies, ensuring smooth operations and a supportive workplace culture. Together, these experiences have equipped me to handle diverse challenges with empathy, clear communication, and attention to detail. I thrive in environments where I can streamline processes, support teams, and create solutions that balance organizational goals with individual needs.