Motivated and detail-oriented professional with over 4 years of experience in customer service and administrative support, including 2 years and 3 months in healthcare customer service within the BPO industry, 1 year in a telecommunications account, and 1 year as a Documentation Associate. Skilled in handling patient communication, appointment scheduling, insurance verification, billing support, EMR/EHR documentation, technical support, and confidential records management while ensuring HIPAA compliance and data confidentiality.
Experienced in providing phone, chat, and email support while maintaining professionalism, accuracy, and excellent customer service. Proficient in Google Workspace, Microsoft Office, Microsoft Teams, Zoom, Google Meet, Skype, and WhatsApp. Highly organized, reliable, fast learner, and adaptable to remote work environments. Committed to delivering efficient, high-quality virtual assistance and building positive client relationships.
