I’m a healthcare customer support professional with 6 years of experience supporting members of a Medicare Supplement plan with UnitedHealthcare. Throughout my experience, I have assisted members with insurance-related concerns, including eligibility, benefits, coverage information, and claims-related inquiries.
My experience includes:
* Insurance eligibility and benefits verification
* Medicare Supplement plan support
* Claims-related inquiries and follow-up
* Member communication and customer support
* Explaining coverage and benefits
* Handling insurance-related concerns
* Data entry and documentation
* Administrative support
* Following established processes and maintaining accuracy
Working in healthcare customer support has taught me to be patient, professional, detail-oriented, and accurate when handling member concerns. I understand the importance of protecting confidential healthcare information and making sure that information is properly reviewed and documented.
Although I’m new to freelancing, I’m not new to healthcare customer service. My 6 years of experience have given me hands-on experience communicating with members, addressing insurance concerns, explaining benefits and coverage, and following established processes to provide accurate information and help resolve issues.
I’m now looking to bring my healthcare experience into a Medical or Dental Virtual Assistant role. I’m willing to learn the systems, tools, and workflows your practice uses, and I’m looking for a long-term opportunity where I can contribute my experience while continuing to grow professionally.
Core Skills
Medical Virtual Assistance
Medical Insurance
Medicare Supplement Support
Insurance Verification
Eligibility & Benefits Verification
Claims-Related Support
Member Support
Customer Service
Data Entry & Documentation
Administrative Support
Verified
