IT professional with 5 years of experience across SaaS operations, cloud applications, EDI integration, and technical support. Proven track record in managing end-to-end onboarding projects, delivering customer-focused TMS and B2B integration solutions, and collaborating cross-functionally to improve products and processes. Strong background in EDI standards, cloud implementations, CRM tools, and client engagement, with a commitment to clear communication, thorough documentation, and high customer satisfaction.
