Shopify Virtual Assistant | E-commerce Customer Support Specialist | Order Fulfillment & CRM Expert

I am a high-efficiency E-commerce VA specializing in Shopify store operations and non-voice customer support. I combine my background as a Production Supervisor with technical CRM expertise to ensure 100% order accuracy and rapid ticket resolution.

How I can help your store:

•Shopify Management: Handling order fulfillment, tracking updates, and basic inventory.
•Customer Excellence: Managing email/chat support with a focus on high CSAT scores.
•Technical Workflow: Building asynchronous workflows to streamline your store's backend operations.
•Tools: Shopify, Google Workspace, and various CRM platforms.

Work History:

Senior Team Lead (Retail) | IntouchCx (Oct 2022 – March 2025)

Customer Service Representative (Retail) | IntouchCx (July 2021 – Sept 2022)

CSR (Telco) | Sutherland Global Services (Dec 2020 – April 2021)

Content Moderator | Cognizant (Aug 2020 – Nov 2020)

CSR (Food Delivery) | Sykes Asia Inc. (June 2020 – Aug 2020)

CSR (Food Delivery) | Teletech (Oct 2019 – March 2020)