Results-driven professional with over a year of top-tier performance in a fast-paced environment. Experienced in analyzing information, multitasking efficiently, and resolving complex problems while handling high volumes of inbound and outbound calls. Skilled in accurate data gathering and strict HIPAA verification, consistently following compliance rules and procedures. Recognized as a Subject Matter Expert (SME), providing guidance and support to new trainees and contributing to team success. Known for reliability, attention to detail, and maintaining high performance standards over an extended period
