Experienced IT Technical Lead with 14+ years in BPO, Shared Services, and Technical Support. Skilled in leading high-performing teams, driving process optimization, and managing global stakeholder relationships. Proficient in Salesforce administration, enterprise tools (ServiceNow, Azure, Intune, SCCM, CyberArk), and data-driven project management. Certified Salesforce Administrator, Advanced Administrator, and Platform App Builder. Recognized for delivering operational excellence, compliance, and team development.
