Hi, I’m Ayessa.
I am a customer-focused professional with over 3 years of experience in healthcare support, member advocacy, customer service, scheduling, data entry, and administrative operations. Throughout my career, I have developed strong communication, problem-solving, and organizational skills while supporting members, patients, clients, and internal teams in fast-paced environments.
My experience includes assisting Medicare and retirement plan members, coordinating healthcare scheduling and document requests, managing inbound and outbound communications, qualifying leads, handling customer inquiries, and maintaining accurate records across CRM and internal systems. I am skilled at building rapport, resolving concerns efficiently, and delivering exceptional customer experiences while ensuring compliance with company policies and HIPAA regulations.
I am proficient in Salesforce, OPM, Maestro, Microsoft Office, Google Workspace, and various communication platforms. My background in customer support, appointment setting, scheduling coordination, data management, and team coaching has allowed me to consistently contribute to operational efficiency and customer satisfaction.
I am currently open to opportunities in Customer Service, Healthcare Support, Member Advocacy, Virtual Assistance, Scheduling Coordination, Data Entry, and Administrative Support roles where I can contribute to organizational success while continuing to grow professionally.
I’m looking for a long-term opportunity where I can contribute to business growth through reliable appointment setting and excellent client support.
Let’s work together.
