I am a Bachelor of Science in Pharmacy graduate, which strengthened my attention to detail, understanding of healthcare concepts, and adherence to accuracy and compliance—skills that are especially valuable in roles involving healthcare or customer-facing services.
I have 1 year and 9 months of experience in the BPO industry, where I progressed from a Customer Service Agent to a Trainer at Teleperformance. In my trainer role, I handled lesson facilitation, product and process training, coaching, and performance monitoring to ensure agents met quality and customer satisfaction standards. I also provided continuous feedback and support to help improve individual and team performance.
My key skills include training facilitation, customer service excellence, clear communication, coaching, documentation, and organization. I am known for being patient, dependable, and adaptable, which helps me work effectively with different teams and fast-paced environments.
I combine hands-on training experience, strong customer service skills, and a solid healthcare educational background, allowing me to contribute value quickly while maintaining high professional and quality standards.
