Hi! I'm a dedicated Virtual Assistant with 7+ years of experience in customer support, specializing in e-commerce businesses.
I've worked in a fast-paced BPO environment handling high volumes of customer concerns daily — through chat, email, and voice — so I know how to stay calm, stay organized, and get things done even under pressure.
If you run an online store and need someone to manage your customer support inbox, handle refunds and disputes, follow up with buyers, or just make sure your customers are taken care of — that's exactly what I do best.
I can help you with:
Customer support via chat, email, and voiceOrder inquiries, refund and return processingConflict resolution and escalation handlingCustomer retention and follow-upsTicket and inbox managementWorkflow documentation and process improvementCross-team coordination and communication
I don't just answer tickets — I make sure your customers feel valued, and I help build systems that reduce repeat issues over time.
I'm looking for a long-term role where I can grow with your business and truly be an extension of your team. If that's what you're looking for too, I'd love to connect!
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