With 7+ years of customer support experience, I specialize in e-commerce support across chat, voice, and email, handling order inquiries, refund disputes, and post-purchase follow-ups. I come from a fast-paced BPO background, so I'm comfortable with high-volume queues, tight turnarounds, and de-escalating tense situations. I focus on more than just resolving issues, I build systems that prevent problems from repeating. Available for full-time or part-time remote work.
