I am a Service Delivery and Operations Manager with over 10 years of experience in IT services, software implementation, and remote team management. I specialize in managing end-to-end projects, coordination cross-functional teams (functional, technical, QA and product), and ensuring on-time, high-quality delivery for clients. My expertise includes process improvement, client communication, project coordination, resource planning. billing and invoicing oversight, and translating business requirements into workable system solutions. I work closely with leadership and clients to manage risks, align expectations and keep projects running efficiently.
