I am a Product Trainer with experience across telecom, healthcare, and proctoring services, recognized as a Top
Trainer and Retention Rockstar. I have a solid background in customer service, training, and operations, where I
support teams by coaching agents, monitoring performance, and ensuring alignment with KPIs.
As a Virtual Customer Care Manager, I oversee field staff scheduling, manage critical touchpoints among field
staff, care recipients, and family caregivers, maintain client care standards, and help ensure the branch meets or exceeds inquiry conversion targets.
In addition, I handle administrative responsibilities, including email and calendar management, appointment and showing coordination, CRM data entry, and organizing documents and contracts.
I am highly adaptable, flexible with any working arrangement, and readily available for urgent meetings or
schedule changes when needed.
Verified
