I am a dedicated Technical Support and Customer Service professional with hands-on experience assisting customers, resolving technical issues, and managing accounts efficiently. I have worked with BPO companies such as Alorica and VXI, where I developed strong troubleshooting, communication, and customer service skills.
I specialize in identifying and resolving technical problems, assisting customers with software and hardware concerns, and ensuring a smooth and positive customer experience. I am known for being reliable, detail-oriented, and able to multitask in fast-paced environments.
In addition to technical support, I have experience in account management, scheduling technician appointments, managing client information, and handling payment arrangements. I am comfortable working independently, following instructions, and meeting deadlines.
