• Monitoring real-time operations and staffing levels to ensure service
efficiency, proactively addressing volume spikes, scheduling gaps, and
performance deviations in a fast-paced environment.
• Analyzing data and operational trends to support staffing decisions and
improve overall team productivity and service level performance.
• Developing strong attention to detail, multitasking, and time
management skills while coordinating with multiple teams to maintain
smooth daily operations.
