I am a reliable Virtual Assistant specializing in logistics coordination, administrative support, and customer service. I have nearly three (3) years of experience working with a private logistics company, where I managed daily delivery operations by coordinating around thirty (30) personnel and ten (10) to twelve (12) delivery trucks across Metro Manila.
I specialize in creating efficient delivery plans based on truck capacity, delivery locations, and available manpower. I am experienced in inventory management, including warehouse-to-truck stock transfers, truck-to-truck stock exchanges, and monitoring stock movement to ensure smooth operations. I also track delivery progress, coordinate updates with customers and management, prepare operational reports, and manage petty cash transactions for drivers.
In addition, I have nearly three (3) years of customer service experience supporting an e-commerce business across multiple platforms. I have handled order fulfillment, customer concerns, returns, refunds, disputes, and order-related inquiries while maintaining a professional and customer-focused approach. I also bring over seven (7) years of administrative experience, including file management, data entry, staff scheduling using Microsoft Excel, basic graphic design using Canva, and training new employees to ensure smooth onboarding.
With my background in operations, logistics, and customer support, I can help businesses save time, reduce errors, improve workflow efficiency, and provide a seamless customer and logistics experience. I am ready to support your business by handling daily operations with accuracy, organization, and reliability.
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